The Stories Families Tell (Or Don’t) – Wisdom Tree #4 Juneau

I grew up thinking we were the first people in our family to come to Australia, but I was wrong. At least two of my ancestors had made it here before us. While there are no other records of him having spent time in Australia, one of the few remaining photos of one of my great great great grandfathers was taken in Ballarat in the late 1870s, and his name appears in the Ballarat directory of the time as a carter.

The more intriguing story, though, is of the family member who didn’t come back. Who, according to the family story, came here in 1910 and disappeared. That was Robert Earls, a younger brother of my great grandfather. My father’s cousin, Chris, the Earls family genealogist, set out to track him down. He took this mission on just in time to talk to Robert’s much younger sister Anne about her brother. She told him she believed Robert had worked as teacher in Australia, and taught in a tent. (The Earlses were all trained teachers then – Robert, Anne, at least one more of their brothers and one more of their sisters, and both their parents, who met when teaching at the same school in the 1860s.)

Chris checked records of teachers in Australia and found nothing. He checked all kinds of records and found nothing. For decades, he drew blank after blank. Then, in 2001, New South Wales put its pre-1930 death records online. Chris searched, and found a Robert Earls in 1926. Despite NSW having plenty of Earlses to which we aren’t related (I’ve met a few of them at book signings – descendants of the Earlses of Clare or Galway), Chris requested a copy of the death certificate, just in case.

From information on it about the parents of the deceased, it was clear this was our Robert, found after decades. Dead at the age of 50 in Kenmore Mental Hospital, Mulwaree Shire.

My father got involved, and worked out Mulwaree meant Goulburn. Contact was made with NSW Health in Goulburn. After all this time, it seemed too much to hope that any records might still exist. NSW Health replied, telling Chris there were records, but they could only be made available to the next of kin and had to be picked up in person. Not easy for Chris, who lives in the US and wasn’t next of kin. But Chris knew his family tree and figured that Robert’s next of kin would be his first-born sibling, his big brother, John. And the first child of the first child of John was … my Dad, whose work was soon to take him to Canberra, an hour away from Goulburn.

So we got it all. Every detail of the mostly sad story, of a man with an illness before we knew how to treat it properly, but who met with compassion at least some of the time. And there was more than that. The family knew. My great grandfather had sent a letter, and money. Robert hadn’t disappeared. It was just that his story in the family had ended in 1910. Different times.

It got me thinking about families and the way they work. About the stories and the missing bits. And it got me thinking about the people in the 1890 Earls family photo that I’ve had hanging in the hall for years. It’s got all the grimness you’d expect of a photo from that time. People so far from cracking a smile it looks as if they’d break their faces if they tried.

I wondered if there was something there for me to write about – a lost family story from the past, that I could ‘nest’ in a story from the present. I had some details that set me up to invent a story of someone going off the rails a century or so ago, but could it give me even more if I put it into a story set in the present? If I put another story to work on it? About that same family now, and how they operate, at a disconnect of a couple of generations?

I decided the ancestor had crossed the world for a gold rush and gone unaccounted for. At the time I was planning to go to Alaska, and that seemed a great place for it. I started prepping Skagway, since I liked the name. I thought it’d be a great title. Then I discovered the cruise wasn’t going there and the story became Juneau instead. Either way, it was Alaska. It was remote, a frontier, dangerous when the ancestor in the story – the ancestor in the family photo from 1890 – went there in 1893. There were fortunes to be made, fortunes and lives to be lost.

So, he has gone there, sent one letter home, and disappeared. That’s where we’ll start. A missing ancestor, a trail picked up 120 years later.

Much of my time in Juneau was spent on a glacier, hiking and climbing. Best birthday present of my life. If you ever get the chance to do it, do it. The word ‘awesome’ is widely over-used to mean ‘acceptable’, but there were moments of awe up on that glacier, and lots of of them. The cruise became a travel article, but at the same time I was working on my lost-ancestor story.

Before and after my glacier time, I walked the streets of Juneau, taking it all in. I went to the cemetery, to the old Russian church. I wanted to feel the streets now, and sense what I could of the 1890s.

I would give my story a narrator my age, with a father close to 80. It’s the two of them in Juneau for the day. No glacier extravaganza. It’s the two of them, and the person the father has commissioned online to do ancestor research. I needed to know about the father and son, to know how to shape the story of the present around the story of the past. Their relationship’s not easy. Why is it not easy? Detail … detail … What is the ancestor story, and how does it unfold within the story of the present? More detail …

That’s the fun of it, finding those threads and making something of them, taking a story away from an old photo on a wall and a family story, and making something new that feels just as true.

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Giant Story, Medium-Sized – Wisdom Tree #3 Vancouver

A few years ago, I got into the habit of telling stories about giants to the four-year-old son of friends. I told him one and he liked it and asked for more. So I got online and found a few. Then my own son arrived and I got to use them a second time. Some of them were ancient stories – fables from all over the place, cautionary tales, adventures – but the second time around I made a few up myself.

Then I thought, what about writing a giant story? A story about a really, really tall human and – here’s the brave bit – not for kids. What about someone who’s father brings a giant home when the central character is young enough and small enough for the visitor to seem enormous, like a storybook figure?

Why would someone’s father bring a giant home? (So much of writing is about finding the questions and facing them, and occasionally they’re questions you could never expect. Questions weird enough that you sit there thinking, ‘Really? That’s the question I have to answer now? Why would someone’s father bring a giant home?’)

Because it’s the 70s, he’s made a packet in the Poseidon nickel boom and he’s been looking out for his next fabulous money spinner. And, in a bar in Brisbane, he meets a Texan who sells him the Australasian rights to American football. Part of the package is a crazily tall young quarterback with a wrecked shoulder, and the quarterback and the father travel the country trying to sign up franchisees for the individual teams.

I liked that idea, a wide-eyed young narrator living this weird life because of his father’s lucky break, being the only kid at school with a giant – an actual giant – at home.

The story of that time came pretty easily – the giant who lives under the house and who benchpresses old concrete laundry sinks but who tells the narrator giant stories and who wants to be a writer. The giant who gets bronzed for a photoshoot, who is good for one huge pass but who then needs his shoulder put back in. Plenty of ideas came along for that part of the story, but I wanted to do more.

So I thought, bring it to now. Close to now. Years pass without contact, but then my narrator and the giant are back in contact again. The giant’s a professor at a US liberal arts college and known for his microfiction. The narrator’s a writer too. Maybe those childhood stories were an influence. But something’s not right. It’s not a straightforward joyous reunion. Something else is going on. For some reason, the narrator needs the giant.

So I got to thinking: when, where, what is the reason? It’s happening in America, so I thought of my own experience as a writer in America. My big break there as a novelist, and the bizarre timing that made it go wrong. And I thought, I’m dropping him in that. I’m giving him my awesome meeting in the Flat-Iron Building in New York and the deal that came from it, and I’m giving him what happened next when it went wrong.

And I’m dropping that – moments from some of the more unsettling weeks of my life – into part two of my giant story.

How has the narrator changed? How has the giant changed? How has the world changed? It was a great chance to explore all of that. And to look at stories, and how they work their way into us, and what they can mean when the certainties of the world turn out to be way less certain than we’d hoped.

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Thirsty? Not This Century. What’s With Our Unquenchable Thirst For Bottled Water?

The soft-drink manufacturers got wise early, though I thought they were crazy. Water? How is that your next big thing? Have you not noticed taps pretty much everywhere? Plain water? In bottles? It’ll never sell. Not in countries with safe tap water. We have water already.

And now there’s an island of plastic bottles bigger than Texas wandering around the mid-Pacific. Okay, there isn’t. Not quite. No island. But there’s an awesome amount of plastic swirling around out there, and among all the billions of tiny pieces there are water bottles, and way too many of them. Whatever the shape or soup-like state of the Great Pacific Garbage Patch, I could not have been more wrong about the potential market for bottled water. I would have guessed it would have been not much larger than the market for bottled air. (Bottled air, did you say? Why, yes, there’s a market for that too. Bottled Canadian and British countryside air is now selling well in Chinese cities …)

Look at the maths. At Brisbane residential prices, a cent buys you four litres of water. Entry level bottled water (own brand 24-pack supermarket water, for instance) comes in at a mere 188 times that. Buy the story of snow-capped peaks and pristine streams and it’s not hard to spend 2000 times what you’d pay for water from a tap.

When I was young (cue squeaky rocking chair), water was only consumed when combined with cordial, that perfect mix of sugar, artificial colouring and artificial flavouring. And when you outgrew cordial, if you drank water, it came from a tap. And if there wasn’t a tap, well, you waited until there was one. During which time you might get a little bit thirsty. In the developed world in the 21st century, mild transient thirst is practically a human rights violation.

There must always be water! On any table set up for a press conference or writers’ festival session: water. At any meeting: water. On any five-minute plane flight: water. Every child is pursued by a water bearer. Everyone who is momentarily between mouthfuls of water must have water available, just in case. A car is now a transport vehicle for humans and their water. I know ours is. At least I re-use the bottles.

It’s not that I’m against hydration, but it is all right – even survivable – to be more that five minutes away from your next fluid. Supermodel Wisdom tells us all our luminescence is owed to drinking eight glasses of water a day. Supermodel Wisdom also tells us there’s something sexy about transparent skin and once you get past your anger to your mother, you will begin to excel at volleyball. Being a supermodel in no way precludes genius, but the eight glasses thing is not typically advanced by supermodels with relevant science quals. So, where does it come from?

In 1945, the US Food and Nutrition Board of the National Research Council analysed the American diet and determined that that was a typical and functional amount taken in by Americans each day, in liquid form and also in food. Somehow that got skim-read, all the water in food got forgotten about and this morphed into a mandated eight glasses of water a day.

Now, don’t go thinking I don’t drink water. That I’m a wizened desiccated husk peeing kidney stones, bitter that I didn’t invest in water futures long ago. I do drink water, but I don’t count it as I go because life’s way too short and I don’t panic if my mouth is momentarily dry.

How about we ease up a little? How about we get over the idea that every human in countries with totally safe tap water has to carry water everywhere?

Alternatively, can I interest you in a litre or two of my eau de Brisbane? Water fallen on the semi-wild slopes of the nearby hinterland, filtered through nature’s own gravel (and, um, other things), and piped lovingly to my humble rustic cottage in the inner suburbs for bottling …

I’ll even draw you a picture of a frosty peak with a stream running from it, if you’d like a label.

(An earlier version of this piece appeared on Huffington Post Australia.)

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On Launching John Birmingham’s How to Be a Writer (Avid Reader, 9 June 2016)

Why, when things have changed so much in the publishing industries, listen to someone who started writing 30 years ago whose book is being launched by someone else who started writing 30 years ago? Because JB has lived, like any thinking writer, with the fear of obsolescence, marginalisation, bypass and oblivion for all that time, developed far more smart ideas than most about how to turn words into dollars, and no one’s stopped him yet.

Some ideas from 30 years ago are still great, and they’re in here. Some great ideas only came into existence while John was going through the page proofs, and they’re in here too. He’s a lot more agile than he might appear at the moment, sitting comfortably on his chair down the front her. This is a writer who has found ways to thrive in two centuries, very ready to tell you how to survive in this one.

There are plenty of books giving advice about how to write well. This isn’t really one of those. They’re about art and art is great, but this is about money. About having a job. This is about how to pitch, what to pitch, who to pitch to, and what to do if they say yes. It’s about puling your head out of the clouds and making that novel/article/column happen.

My first proper conversation with John came after he’d had big success with He Died With a Felafel in His Hand and The Tasmanian Babes Fiasco. He told me he had publishers lining up offering good money for him to write another four or five of those, and that he wasn’t going to take it. It takes a smart writer, and an uncommon writer, to decline to sign up for diminishing returns for decent upfront money.

He wrote Leviathan instead, that is, he shut himself away in a library for years and wrote a big fat multi-award winning history book. A writer is almost never able to pull off that kind of gear change, but he did. For that move alone, he’s worth listening to. And then he did it again. While deep in the trenches working on Leviathan, he occasionally allowed his mind to wander, and in one of those wanderings he read Matthew Reilly’s first novel and happened to come up with a blockbuster idea about a future aircraft carrier dropped back in time into World War Two. As the master of the pitch, he couldn’t help getting pitchy. He ran his pitch by a friend who happened to be an agent, who said, ‘I reckon I can sell that in New York’. The agent took it on as a dare, and soon JB had to learn how to write genre fiction, and about half a million words of it, for Americans who were paying good money and required him to mean business.

He took it on, he plastered aircraft carrier floorplans all over his office and he made it work. And even now, he’s continuing to develop new ideas to keep getting material out to the readers he lassoed with those books. Amazon may have done well enough to fund Jeff Bezos’s space program, but on the side it’s funding John Birmingham’s solid-gold hovercraft program and they don’t even know it.

He’s also motivational in this book. It’s likely a lot of people here want to make at least some part of their living out of writing. For you, John will be your Michelle Bridges or Commando from The Biggest Loser, as the sweat beads on your forehead and your stocky legs get no traction in the sand through which you’re trying to pull some stupidly large object that makes for great and also mortifying television.

That thing where you’ve got the greatest novel idea ever, but don’t know how to get started? Where you’re facing the tyranny of the blinking cursor on the blank screen and all that’s in your head is the best first lines of the best novels you’ve ever read? Time to take some medicine from Doctor John. Reading his chapter on self-doubt will kick start some stalled first sentences, and that alone justifies the existence and purchase of this book.

Whether your plans are fiction or non-fiction, this book will get you focused and increase your chances. If you’re wanting to make a living as a poet … Well, if you’re a real poet you weren’t going to shell out hard-earned cash on a successful author’s book anyway, because you hate him too much already. You already only pretend to buy your friends’ chap books, and they pretend to buy yours and you all know. And you get together and lament the miserable state of the poetry market in Australia, each one of you thinking, ‘If only every one of you miserable bastards would buy my chap book that would at least be a start.’ But the experienced poet needs no advice from me on how to handle a book launch. For the emerging poet, it goes like this: don’t buy the book, stand around looking supportive, make dinner out of the nibblies and take a quick glance at page 59 – for there is actually a chapter entitled ‘Be a Poet’ – before sidling off into the night.

Novels, columns, articles? This is a manual for embracing that writing life in the 21st century. It is a privileged glance at the algorithms driving one of the most varied and successful writing careers in the country and, chapter after chapter, it will deliver both a kick in the glutes and a whispered insider’s secret or two and, even as you feel John’s steel-capped toe in your buttock flesh or whiskey-flavoured breath on your neck you will know you have some new tools to work with and your chances of earning some kind of living as a writer are better than they once were.

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In The Name of Art – Wisdom Tree #2 Venice

A few years ago, my friend Terry Whidborne (also my co-conspirator on the Word Hunters series) signed up for an art exhibition. Each artist was paired with another, and together they had to come up with something connected with the number four (it was the fourth exhibition in the series). Terry and his partner decided to create Four Horses of the Apocalypse. Terry, as is his way, created striking and intriguing work, which you can glimpse on his blog, along with a hint of what he went through to get the horse skulls.

Exactly how, in Brisbane in the 21st century, do you get yourself some pristine horse skulls to make art? Terry told me about his journey into the Sunshine Coast hinterland to source the heads, and it stuck with me. He said I could give my own version of it to a character. So, I had an artist to write about. An artist planning something. And there the idea sat, for a while.

Then I decided the narrator wasn’t the artist, but someone running an errand for the artist. Who was that going to be? Was that person by themselves? No. I’ll put someone else in the car, so they can talk about things and so there’s more potential for story. So, who’s my narrator? Why is someone else along for the ride?

Filed away, I had a separate idea for a story about someone retrenched after the collapse of the mining boom and living with his rich sister and brother-in-law, and how small his world gets and what it’s like to find meaning in it. At the time that occurred to me, Coles supermarkets stopped stocking Maggie Beer’s Burnt Fig, Honeycomb and Caramel ice cream. I was a huge fan. Still am, in principal, even though my access isn’t what it used to be. I contacted Coles, urging them to reconsider. I realise the text of that complaint now appears as a footnote to any dictionary definition of the expression ‘First World Problem’.

I decided to give my character my fandom of that ice cream, and my moment of learning it was no longer stocked, but give it to him at a time in his story when he’s just had his low self-esteem lowered a little further. He goes out for a walk to buy that ice cream, has to settle for another brand and sits on a wall eating it, pondering, trying to deal with how stuck he feels.

It could have been a short story, but I thought, that’s the guy. The guy sent on this odd errand to the hinterland for horses’ heads. His sister’s the artist, his brother-in-law’s a dentist, he’s living with them and feeling purposeless. And now he’s picking up horses’ heads.

Who’s he with? Clive Frost, a cranky 90-year-old WWII veteran. I read corporate outplacement material and it pointed out that it can feel positive to do something for others. So, Clive’s a guy my character, Ryan, takes shopping weekly – he’s been matched with him through a community program. And they’re also with Ryan’s four-year-old nephew, Harrison, who he’s minding.

So, what’s Harrison like? He’s lost in a big house, a bit crap at swimming lessons, obsessed about a range of things on his LeapPad tablet, particularly science facts, but with no one who’s got the time to talk about them, as his father works long hours at his dental practice and his mother works on an installation for a gallery in LA and waits to hear if she’s been chosen as Australia’s rep at the Venice Biennale.

Venice looms exotically. The story never goes there, but the prospect of Venice permeates the house and makes Ryan’s world and life feel smaller. His sister Natalie has her sights on a city of almost mythical proportions, and on national honours, while he’s lost his Sydney-based job and ended up in her downstairs flat in Brisbane, with what appears to be next to nothing.

The more I developed the nephew the more potential I saw for story there. Clive got smaller and smaller. He still got written, but he got pared back with each draft until, near the end of editing, I cut him altogether, and the road trip was just Ryan and Harrison. A man and his nephew, on a road trip to pick up horses’ heads, two adults and a foal, for Natalie’s installation on the theme of ‘family’.

Two smallish lives with prospects, I thought, if I put them together and sent them off on a mission.

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The Rapper, the Journalist and the Glue I Found to Join Them – Wisdom Tree #1 Gotham

I’ve always found rappers an interesting phenomenon. It’s that classic rapper-story mixture of difficult childhood, brashness and bragging, sudden wealth and fame and a complete lack of preparedness to deal with it, plus a risk that the whole thing could be gone in less time than it takes to bust a rhyme. In your face and fragile at the same time. Ego the size of a planet, but it’s a fake planet and that thing you just called ego is hiding something.

But how to get into a rapper’s head? How to write a first-person piece from a rapper’s point of view? A teenage African-American rapper’s point of view …

Then it occurred to me that maybe it’s more interesting if we don’t get there, if we don’t get the access-all-areas pass. So, who could I put up close to the rapper who would give us an interesting look at him?

An Australian journalist. An Australian rock journalist around forty, twice the rapper’s age. He’s interviewed everyone. Not that he’s jaded, but he knows what he’s doing. He knows how to look for a story, and where to look.

So, it’s about the two of them, Na$ti Boi and Jeff Foster. It’s about that big writer question: what’s at stake for the two of them?

Where does it happen? Where am I going to find them? Somewhere a long way from home for Jeff, somewhere Na$ti wants to claim. Somewhere that makes a statement. New York makes part of that statement, and the Bloomingdales flagship store makes the rest. New York is Na$ti’s home, and Jeff has come to him and to the venue and at the time of Na$ti’s choosing. It’s not Jeff’s first trip to the city, so he’s not wide-eyed about it, but it’s still New York, and there’s a feeling every time you go there that you’ve arrived in a place confident in its belief that it’s the centre of everything. And the store is an icon. The young rapper temporarily in command of the Bloomingdales flagship is very different from Jeff meeting him at Bloomingdales in Skokie, Illinois.

The story starts at Bloomingdales, with an after-hours fully concierged shopping spree for the huge store’s only customer. Its working title was Cargoes, since the shopping spree would come unstuck over cargo pants and I decided both Na$ti and Jeff would be carrying some baggage.

So, what’s Jeff’s story? What’s the baggage? There’s more to him, more to this trip to New York. I recalled my last trip there, in 2013. I wrote a travel piece for the News Ltd Sunday papers in Australia, on the topic of New York with an under-five. My son, Patrick, was almost four and hugely into superheroes. And New York, Gotham City, is surely superhero central. He’d look out of the hotel room window or up from the streets at the rooftop water towers, and it was entirely plausible to him that Batman or Spider-Man might be there.

When I took his photo coming down the granite slide in Billy Johnson Park, of course he stuck his arms out, a superhero in flight.

I looked at that photo with my characters in mind and I thought, why does Jeff’s son or daughter need to be a superhero?

And I had it. I had my story.

So, Jeff has a family story, his partner Lindsey and daughter Ariel, across town at the Beacon Hotel, living a very different New York experience. Na$ti has a family story lurking beneath the surface. And, to bring them together, we have Na$ti’s manager and cousin, Smokey. Smokey’s wife has just gone into labour and Na$ti messes him around in a variety of ways that night, the long night of the interview.

Now, that’s a cast of characters – that’s the novella, these two stories circling each other, sparring with each other, coming together in, I hope, unexpected ways.

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Locum Earls and the Four-Hour Job

In 1992, towards the end of my short career in general practice, I found myself doing sessions in a clinic built mostly on tax evasion and medifraud. I was one of the new brooms brought in by new owners who played it totally straight, serviced patients instead of their hoarded Medicare cards and, soon enough, we realised viability was an issue.

As the practice limped along, I picked up one-off sessional work elsewhere through one of Brisbane’s bigger locum agencies, with the agency knowing I was up for a new permanent part-time job if the right opportunity arose. Soon enough, the ideal opportunity seemed to present itself. These were the days when general practice had recently been freed from the old rules that said a doctor or doctors always had to own the place, so entrepreneurs were trying their luck. The job was to be half-time – exactly what I wanted – in a brand new clinic on a main road on Brisbane’s inner southside. There were a couple of well-established practices right nearby – places with veteran GPs with good reputations – but in those days the entrepreneurs were deafened by the seductive ca-chunk of Medicare cards being processed and always felt we could grow the pie and bag our slice of it.

The new place, my workplace, was in a building that had been a real estate agency until a few weeks before, but it had been kitted out pretty well and seemed to have what I would need. The receptionist was ready to make appointments and set up files, had been trained to use the autoclave and was keen for me to dirty an instrument or two so that she could put it to use. The owner called around 8.32, two minutes into the job, and said, warmly, ‘Treat this as your own practice. We want this to be a long-term thing. We want people to feel you’re their GP.’

For the first two hours nothing happened. Down the road in both directions, at the established clinics, turnover was no doubt steady. The neighbourhood had already found its GPs. I sat at my desk editing the short story I had brought with exactly these circumstances in mind. I resisted the urge to make personal phone calls.

At 10.30, my first patient fronted up. I could hear mild excitement in the receptionist’s voice through the wall as she got the paperwork together. I opened my door, accepted the file optimistically numbered 000001 and asked him to come in.

He had heartburn, pure and simple. A mild case of it, typically at night. Nothing to find on examination. Job done in pretty quick time, no matter how thoroughly I did it. I gave him advice about weight loss, elevating the head of his bed and some over-the-counter antacids, and I advised him to return in a couple of weeks if he wasn’t noticing progress. He checked that I’d still be there and I assured him I would be. This was to be a long-term thing.

By the time I opened the door, I had legitimately had him with me just long enough to bill a standard consultation.

As I settled back into my editing, I wasn’t really paying attention when the receptionist made a phone call. I could hear her voice through the wall, but muffled. Then my phone buzzed. She said the owner was on the line and wanted to speak to me.

‘First patient, then,’ he said, as if I’d take the conversation from there.

I had no idea where it was supposed to go, so I just said, ‘Yes.’

‘But you didn’t make a follow-up appointment.’ That warm welcoming tone seemed to have gone missing.

‘No. It wasn’t indicated.’

‘But I thought you’d always do a follow-up appointment.’

‘Actually, you only do that if there’s a medical reason.’ This was the downside of working for the person who owned the building, rather than someone who knew the score. ‘If you did it routinely, it would be over-servicing, and the Medicare people would be onto that pretty quickly.’ Or not so quickly, if the fraud-based practice I was working for across town was any guide, but that was beside the point.

‘But what was wrong with him?’

At first, I thought I couldn’t have heard him properly. I got him to say it again. I asked him, quite sincerely, if this was doctor-to-doctor, and he actually had a medical degree I hadn’t been aware of. Red rag, meet bull.

‘But I’m the owner,’ he said, as if owner trumps all.

The call ended in the stand-off it was always going to. I explained confidentiality, he explained ownership. I told him the files were his property but not his business. He was outraged. He hung up on me.

Five minutes later, as I sat weighing up my options and wondering what quasi-medical hell I had got myself into, the phone rang outside. The receptionist put the call through to me. It was the agency, saying they’d just copped an earful from guess who about Locum Earls and his insubordination, lack of respect, etc, and that Locum Earls would be leaving at lunchtime and not coming back. My new name cranked the surreal feel of it up one more notch I didn’t need.

I set the agency manager straight. She got it, of course. Which immediately led to more outrage, but all on my side.

‘I’ll make him pay you for at least the whole day,’ she said. ‘Maybe the week. And I’ll be telling him why I’m not sending him anyone else. And then I’ll let the other agencies know.’

At precisely 12.30, with file 000002 still on the receptionist’s desk optimistically awaiting a name, I left and never went back.

I’ll never know how patient 000001 went with his reflux. But I do know that, if he returned a couple of months later, he would have found a real estate agency where a medical clinic had once, fleetingly, been.

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